Frequently asked questions
Quick answers to the most common questions. Is your question not listed? Feel free to get in touch
Ordering & payment
Which payment methods do you accept?
You can pay safely with iDEAL, Klarna, PayPal, Bancontact, Apple Pay, Google Pay, Mastercard, Visa and more. You will see all available methods at checkout.
Can I still cancel my order?
Yes, as long as the order has not been collected by the carrier. Contact our customer service as soon as possible.
Can I buy a gift card?
Yes, we sell digital gift cards in various amounts. You will find them in the shop under Gift card.
Shipping & collection
When will my order be sent?
All products are in stock. Order before 16:00 on working days and your order is sent the same day with PostNL.
What are the shipping costs?
Netherlands: €4.95, free from €50. Belgium: €7.95 under €75, €3.95 between €75 and €150, free from €150. Germany: €9.95, free from €150. Denmark: 99 kr., free from 1,150 kr. Finland: €29.95, and €19.95 from €150. France: €14.95, and €4.95 from €150. Poland: 89 zł, and 44 zł from 675 zł.
Can I collect my order?
Yes, free of charge at our warehouse in Leek (Vossenkamp 7-J). You will receive a confirmation within 24 hours and we will arrange a collection appointment.
I am not at home for the delivery, what now?
PostNL will attempt delivery again the next day. After that the parcel goes to a PostNL point, where you have two weeks to collect it.
Exchanges & returns
How long do I have to change my mind?
You have 14 days to change your mind, starting the day after you have received all items. You do not have to give a reason.
How do I return a product?
Register your return by email, put the items in a box with your name, address and order number, and send the parcel via a PostNL point.
Who pays for the return shipping?
Returns are at the buyer's expense.
When do I get my money back?
We refund the full purchase amount within 14 days at the latest, using the same payment method you paid with.
Products & warranty
How do you choose your range?
Every product is selected by our childcare professionals, with more than 25 years of experience in childcare. We choose educational, open-ended toys that last.
Is there a warranty on the products?
All our products come with the statutory warranty. Is something wrong with your product? Get in touch and we will sort it out together.
Are the products safe and sustainable?
Yes — we deliberately choose materials such as wood, wool, linen and organic cotton, free from plastic and harmful substances.
